The Brother Value Print Program Plus (VPP) is a three-year print program offered through Brother Authorized Resellers that helps you better manage printing costs and device uptime. Here’s how it works for your business: - **Three-year commitment**: You agree to purchase and install select Brother printers or all-in-ones and use Brother Genuine supplies (toner, ink, drums) for a three-year period. - **Discounted supplies**: In return, you receive **discounts on Brother Genuine toner, ink, and drums**, helping you achieve a more competitive cost-per-page. - **Extended warranty included**: Your participating devices receive **three full years of limited warranty coverage**, tied to your commitment to use Brother Genuine supplies for the full term. - **Cloud-based management**: You gain access to a **cloud-based remote monitoring, reporting, and management platform**. This lets you: - Monitor devices securely over HTTPS - Automate or simplify supplies replenishment - Configure and manage devices remotely - **Easy setup**: Compatible Brother models include a **“Connect to Server” on-screen button** to quickly pair the device with the cloud platform. The program is designed for organizations that want predictable print costs, simplified device management, and fewer service surprises over a three-year horizon. To enroll or review full program guidelines and pricing, you work directly with your **Brother Authorized Reseller**.

Beyond supplies discounts, the Brother Value Print Program Plus is structured to help you stabilize operations and reduce administrative overhead around printing. Key benefits include: - **Three years of extended limited warranty coverage** Your participating Brother devices are covered for **three full years**, as long as you use Brother Genuine supplies for the duration. This can reduce unexpected repair costs and simplify budgeting. - **Cloud-based monitoring and management** You get access to a **cloud-based MPS (Managed Print Services) platform** that: - Monitors devices securely via **HTTPS** - Supports **remote management and configuration** - Enables easier **supplies replenishment** without installing separate data collection software on your network (for select Brother models that support Brother Solutions Interface). - **Simplified setup** Compatible devices include a **Connect to Server** on-screen button, making it straightforward to pair printers with the cloud platform. - **Peace of mind with Genuine supplies** Using Brother Genuine supplies is built into the program, which helps maintain consistent print quality and supports the extended warranty coverage. Overall, VPP helps you **reimagine** how you manage your print environment—moving from ad-hoc purchasing and break-fix service to a more predictable, managed approach over three years.

The **Major Account Program** is designed for organizations with more complex or larger-scale print environments that need faster support and more tailored service. It builds on the benefits of the Value Print Program Plus and adds several service and support enhancements. If you qualify as a Major Account, you receive **all VPP benefits**, plus: - **Priority call support** Your support calls are prioritized to help reduce downtime and speed up issue resolution. - **Priority Exchange (Next Business Day Warranty Exchange)** For covered devices, if Brother receives your call by **3:45 p.m. EST, Monday–Friday**, a replacement unit is shipped for **next business day delivery**. Brother covers shipping both ways and includes a return label, so you can swap devices with minimal disruption. - **Discounted parts ordering** Access to discounted parts can help lower the cost of maintaining your fleet. - **Customized call scripts and quick troubleshooting** Support teams can use **customized call scripts** tailored to your environment, helping speed up diagnosis and resolution. - **Extended limited warranties** Options for extended coverage beyond standard terms, supporting long-term device planning. - **Access to field engineering and assessment teams** Brother’s field engineers, sales support, and technology experts can: - Assess your current print and imaging environment - Use predictive analytics and on-site infrastructure assessments - Help you develop strategies to **increase productivity, lower costs, improve security, and reduce environmental impact** This program is best suited for organizations that manage multiple devices or locations and want to **reshape** how they handle print support—moving toward faster response, predictable service, and ongoing optimization. To see if you qualify and to review full guidelines and pricing, you’ll work directly with your **Brother Authorized Reseller**.